If you want perfection and you're in a hurry, ask for Hana. I have an asymmetric bob that requires a little more precision than the average cut, and I only had an hour to get it trimmed/shaped before I had to leave for the airport. I said no wash and no product, and Hana said no problem. She gave me the best cut I've ever had and did it in less than 45 minutes. I knew going in that I would be paying a little more than I was used to, and it was worth every penny. I will be going back!