Setsuko At Jean Claude

Claim Salon

5.0 1 review

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16 Palmer Ave, Scarsdale, New York, 10583, United States

(914) 725-0770 setsukony.com

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Reviews

Feb 25, 2024

Love it!

Love my cut! Love my color! Best haircut I EVER had!

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Joyce Tisi Scelsa

Jan 21, 2024

I visited the salon for the first time on the recommendation of my previous haircutter/stylist. He highly recommended Setsuko and wow, was she amazing! Everything was perfect! Color, cut and blow dry were all beautiful. Looking forward to many future visits.

K K

Dec 1, 2023

THIS PLACE BURNS PEOPLE. Look at my pic and review below from Roma Clifford—Setsuko KNEW there was a problem and didn't change anything so she ended up burning someone else too. Negligence. Perm gave me a burn so bad I had to go to the ER and get steroids. Never offered to pay the ER copay or give me my money back. Lied about ignoring my emails with the “oh my phone must be acting up” excuse we've all heard before. Literally adding insult to injury. Owner is a truly horrible woman. The fact that she still hasn't offered to make it right is the proof.

Roma Clifford

Nov 19, 2023

Terrible place, horrible management and client interaction. I got my hair done by Setsuko in early September, I actually liked the results of the initial service and was going to leave a good review. But after a few days I started having intense burning and itching on my scalp, I reached out to the salon to ask what products they used on me to figure out if I was reacting to something they used. I was not accusing them in any way, I just wanted to be informed. It took them three weeks of me calling every few days to actually respond to me and when they did I was appalled. Setsuko was flippant and outright denied that I could react to anything they used on me because no one else had ever had a reaction. When they finally sent me the shampoo and conditioner they used on me it turns out their products contain propylene glycol, an ingredient banned throughout Europe for being too harsh on skin. I was not accusing them of intentionally harming me, asking for money back, or trying to get free services, but Setsuko was rude and disrespectful and ignored my concerns. At this point after 2 months I’ve lost half my hair with their service having been the only change in my routine. With my experience with them, I hope no one ever dislikes their cut or color because they would probably be ignored just as I was. While I was happy with my balayage, it’s basically gone now because so much of my hair has fallen out and I wasted over $150. Be careful if you go here, they don’t care about their clients just the money.