Fashion Nails

Claim Salon

3.5 Google Review

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4644 Commercial Dr, New Hartford, New York, 13413, United States

(315) 768-7883

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Google Reviews

warnerdotkn

Jul 5, 2018

This place used to be pretty on point, but within the last six months or so, it's become a chore to go here. I've been going here off and on for the last 5 years, alternating full manicures with polish changes. I will absolutely not be back. For a while I would make appointments (for any nail tech), but they never seemed to expedite the process or get me in sooner, so I went back to being a walk-in. Which would be fine at any other nail salon, but how they prioritize their customers is anyone's guess. On a previous visit, the manager/attendant called my name and approached a young girl who said, "yep that's me!" She took my spot in the queue, even though she came in after me and didn't have an appointment. He even acknowledged our names weren't even similar, but didn't ask her to wait her turn. Today, I waited over 40 minutes for a polish change. He skipped over me for customers who came in after me (again, no appointments). But a polish change is lower priority than someone getting a full set or mani/pedi. Finally a nail tech seated me. Ok, cool! Except she literally walked away and grabbed a pedicure caddy. Manager guy came over and asked if I wouldn't mind waiting (this is rich!) for someone who had an appointment. I said I WOULD mind and it'd be a shame to lose a customer over their poor customer service and line management. When he said I'd have to wait and bit longer, I happily got up and took my business up the road to Soho where they have a better color selection, anyhow. Long story short: their nail techs are decent (not great, but good), but their service is awful. Save yourself the headache and go to a smaller shop like Soho or Princess.

Amber Bryce

May 11, 2018

I went with a friend, the woman who did my friends nails was very rude and told her to “hurry up” when she was choosing a color, then was mad at her for wanting her nails shorter than she had already cut them. Her nails are also crooked. MY nails were done way too fast so they weren’t done well, and the next day one of my nails popped off and I had to go get it fixed. My nails are uneven and my thumbs are way too short compared to the other nails. I’ve been to fashion nails more then once, in hopes that everytime would get better but it doesn’t. I don’t plan on returning.

Chris DeCarolis

Jun 25, 2018

Great service and beautiful results. Dee and Sarah are awesome!!!!

Pavel Artyukh

May 15, 2018

Worst place ever, staff are un friendly. Workers dont know what to do, you show them a picture of how you want your nails done, wont happen because they dont know how to do it. They do everything very fast and sloppy. Just to get it done and get paid. If you tell them to slow done, thry get mad at you. Everytime i went had bad experiance. Not going back to the place again.

Cindy Jones

Nov 16, 2017

I've been a drop in for several years. I found Heather about a year ago and stayed with her. Fantastic pedicure! But today I had to make an appointment with anyone as she wasn't available or doing pedicure anymore. I got Anna. Needed manicure and pedicure. I'm very happy with both! I want to give Heather thanks too!