went to get my sister's prom hair done, lady seemed nice at first although chatty and a bit annoying and unprofessional, but we don't really care about stuff like that since she seemed friendly and willing to get the job done. left for a minute and i come back and my sister said she didn't like something about the updo, which she had previously stated she didn't want but the lady told her "trust me, you'll love it". she did not "love it", jessica, and when she asked her to take it out the lady became very rude and was literally yanking and pulling bobby pins out to the point that i thought my sister was going to go bald. she fixed it the way my sister wanted, although the curls had become incredibly frizzy bc the lady was yanking everything out so hard (child abuse anyone?) but they ended up charging us an updo price anyway. find a different salon