Haus Of Magnum

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2.2 Google Review

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16 Greenwich Ave, Greenwich, Connecticut, 06830, United States

(203) 622-7222 www.hausofmagnum.com

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Google Reviews

akancha kashyap

May 10, 2018

The salon was neat and nicely decorated. The staff was friendly. My hair dresser listened attentively to what I wanted. I had taken pictures to show her the look, I was aiming for and she delivered exactly that, but suitable for my face and hair. One negative though for me was they were very loud.

Kathleen H Nguyen

Jan 18, 2018

If I can give this business a zero, I would. I am writing this review because this business does not honor it's words. My friend, Alejandra purchased me a Groupon voucher for my birthday present so I drove an hour and half, waited an extra hour from my original hair appointment time to only be turned down and said they will not honor my Groupon voucher when the receptionist that booked me in the system said they will since it is a gift given to me. It is unfortunate because the only reason I mentioned Haus of Magnum to my friend, Alejandra to purchase for me as my birthday present and also got my friend, Nicole a haircut there for her Christmas present was because I knew Lukas and wanted to support his salon because it is fairly new. For someone that knows the owner, I am extremely upset how he and staff poorly handled this situation. In addition, the details or fine print on the voucher or site NEVER specifies, "first time customers only." I tried to give Lukas the benefit of the doubt but he never even attempted to call and rectify this situation. I hope others have a better experience than I did, if they chose to give this salon a try. I personally will never go back or refer anyone to this salon again.

Anita Zajac

Jan 21, 2018

For a business to state that they do not operate on 'reviews' but rather on 'word of mouth' they have clearly underestimated the capacities to which 'word of mouth' may extend. I am about to demonstrate just that. I am writing this review out of pure disgust, after learning of what an appalling experience a dear colleague of mine recently had. In short, she had been a client of Haus of Magnum salon and so was gifted a voucher for a haircut to that location for her birthday which was purchased from Groupon. Fairly black-and-white, right? She should have gotten said service for the price of only whatever a tip would have been (as this was a purchase that was already made through a third-party whom which they are affiliated with) and she should have been on her merry way, right? Wrong. Apparently, according to Lucas M Moura, stylist and owner of Haus of Magnum, you must first judge customers based on the car they drive, the position they hold at work, and so on. Upon scheduling the haircut, my colleague mentioned her voucher to the receptionist booking her appointment. The receptionist responded that since she was already a client, they could not honor her voucher as it was for first-time customers only. Once my colleague clarified that it was a gift, the receptionist responded that they would honor the gifted voucher, reluctantly booking the appointment and apologizing for the confusion. On appointment day, forget about the nuisance that my colleague drove an hour and a half to make the appointment, but after another hour wait at the salon as they were behind schedule, she did not end up getting serviced. Why? Because, Lucas, decided that since she brought a friend who went right before her and also had a Groupon voucher, he could not afford to honor yet another Groupon voucher client that day - especially after observing my colleague's luxury vehicle and his knowledge of the position she holds in her business life. So my colleague ended up being rejected, given the reason that she was an existing client and the receptionist who booked the appointment was mistaken. What makes this experience even more bothersome, is that not only did Lucas have every opportunity to salvage the situation on the day of the appointment when my colleague asked to speak with him, but instead, he ignored her when she asked to speak to the owner. Whether you are busy or not, two minutes or a phone call at the end of the day goes A LONG WAY and could have rescued this case of ill feelings. A smart business owner would have recognized that, voucher or no voucher, he would have kept a client for the long term ESPECIALLY considering she was already bringing new business to his salon as she did so that day. However, Lucas preferred to wait until an inevitable review was written to take matters into his own hands in the most unprofessional manner. Now, this may sound like a misunderstanding, however, Lucas was bold enough to utilize the 'respond to reviews' feature to exhibit exactly how LOW he chooses to present himself and Haus of Magnum salon. Please see attachments on my Yelp review of the salon which are his responses to my colleague's honest feedback, where he cruelly displays the ways in which he STEREOTYPES and is RACIST and DISCRIMINATES against his clients. Friends, I will have nothing further to say on the matter except that it doesn't take an expert to figure how heavily inappropriate Haus of Magnum salon owner and stylist, Lucas, behaved in his review responses towards his clients, which keep in mind, could have been you or me. And he is supposed to be a professional? A business owner? Clearly, this is not a respectable, real deal business. These are children clocking a 9-5, playing with scissors and dye, and reviews for that matter. If you value yourself, your time, and respect, AVOID Lucas M Moura and Haus of Magnum salon at all costs.