Got my hair cut by Kiersten; I have medium thickness, coarse hair with a few different curl patterns. Got my hair cut from lower-back length to just past my shoulders. Looked great the first day with product and a styling. The second day? I looked like a housewife from a 1950s advertisement. BAD. Not only did she cut my hair straight across, (A no-no for curls unless thinned) the layers I asked for essentially disappeared into a bob-blob. My hair was sticking out at weird angles. Do NOT go here if you have tricky hair - I called the next day to ask to see Kiersten because I was extremely upset - taking a mere 30 minutes of her time (on a day they closed at 4pm, no less!) - and was told I’d have to deal with it for a whole week. Had my partner call again because I was busy crying and couldn’t deal; and got a “Here’s your refund, deal with it on your own”
As someone who’s worked in customer service for years, I am APPALLED.
Take responsibility for your bad job and FIX THINGS, or let people know up-front that you only work on “easy” hair.
You don’t leave someone hanging with something as personal as hair - ever.
Neither I nor my significant other will I be going here again due to this treatment. Beware.