I have been to the salon multiple times in the last few weeks, family of 5 all of us got cuts, my daughters hair was heavily died and long. The stylist recommended cutting it and starting over, and you anticipate being able to trust your stylist so we did. I came back a week later to get my hair black with blond highlights. By the time the stylest had "lifted" my hair to go black???? It was more fried than my daughters was. To touch my hair it was just falling out. This is partly to do with Reid the manager continually pulling the stylest away to do other things reid didnt want to do as well the hostile work environment created from continually repremanding both of the other stylists in the middle of the salon in front of myself as well as other clients.
Several months later with patients chin had with covid-19 and the over month long wait prior to covid today I stopped in same rude manager is back in salon, out of the conditioner they said I needed to use and I still have hair that not only looks the color of straw but isn't far off! A 10 yr old with a box of straight box hair bleach would have left my hair in better condition