If I could give more stars, I would. Tracy is amazing!! I have had the same hairstyle since I was 16 years old and I was finally ready for a change. My hair is approximately 4 feet long and I was apprehensive about cutting it, to say the least. Tracy made me feel comfortable about cutting and did a phenominal job! I want to a different salon on May 12, 2017 to get my hair done but left there disappointed. With Perfect Touch stylist, Tracy, I explained exactly how I wanted my hair and even brought a picture of how I wanted it. She did exactly what I asked for. She cut my hair into the style that I wanted and when I left there my hair felt and looked great!! She was kind and gentle. Her assistant, (her mom) was a great inspiration and the conversation was wonderful. I honestly don't know what the other lady that left the review was talking about. She must have went to a different salon or has a personal vindetta. Either way, this salon was by far the best. In addition, 4 months ago, Tracy was closed for personal reasons for several weeks because I wanted my appointment back then!!