Since our last horrible experience there wherein one of the hair dressers snatched the phone out of my hand and still didn't cut his hair correctly with a picture while the other complained that she wanted to "go back to Africa" because she doesn't like NC, they have now refused to serve us. We were provided a gift card to go back for a haircut and when attempting to sign in for a haircut, we were told, "I can't serve you." The hairdresser who stated we weren't going to be served turned around and walked away. This place has the most incompetent and rude employees with no concept of customer service and no ability to correctly cut hair. Unfortunately, the lady who normally cuts his hair - and does a PHENOMENAL job - is on maternity leave with an unknown return date. She was the ONLY reason we went there. You would think in a military town that a military style haircut would be simplistic.