I called, wanted only 2 long feed in braids. I got the okay and to ask for Janesha (not sure of the exact name, but certainly a black lady). I arrived, went to the counter and indicated I had just called. The lady said ok, then made contact with Janesha, which I did too. She was cutting a little boys hair, took a long time, maybe set on perfection. I thought ok, she's good. Once I was called back, I asked the price, never got an answer b4. Janesha stood beside me whispering to her Manager/boss (which I heard, something like....well, if I did this on the outside, I'd charge .... obviously $40.).rude, very unprofessional, I did not agree, but thought the SS discount would help. For Fantastic Sams, that was still pricy. This same black lady wanted me to go log in and wait, after all these people came in after me...but the white lady said no. So, thank you Ms Manager!! After she convinced me to give her a try, oh my goodness, a big mistake....BIG....she took the starting side aloose 3 times ( knew I had made a mistake), but she left it hanging, and open a new pack, and started on the other side, and said, "oh, there's a method to my madness!" It was terrible. I turned to look at the 1st side, terrible! I had just had a shampoo and conditioner, by my friend, but Janesha matted it down with gel ( had to go back to my friend to get it washed out)! She tried to blame it on the color (really, when there were folks in there with green and blue hair mixed in there hair), saying that my hair was a different color than the extension....honey, u can't braid, u were terrible, and to almost want to get an attitude!!! Really!!! U ARE A SELL-OUT, to even whisper that, right beside me, then wanting me to sign in after you know at least 6 families came in AFTER me. I would have at least said, she's been waiting, I'm not going to let these people in front of her. I have never posted a review, but this one is needed. You keep doing those heads that you can handle in Fantastic Sams, don't recommend you touch black heads, SISTAH, SISTAH!!!!