First the atmosphere of this salon is absolute perfection! Everyone is so welcoming and they go out of their way to make you feel comfortable! When you walk in they offer you a beverage of your choice (wine and beer ARE an option and is nice after a stressful day) and ask you if you need anything else. I never have to wait for my stylist, Kari, to finish her other client, which is important because time is of the essence these days! Kari herself is straight magic and has beat this wig (made my hair look AMAZING) on so many occasions! I have a mixed hair type that is thick and curly but can also be straight and she is NEVER intimidated by it. As a black woman, it can be frightful to sit in someones chair that you haven't sat in before, but Kari knows exactly what she is doing! The first time I saw Kari was because I was impatient and got my hair done at another big named salon in the area and the guy who did my hair, in a nutshell, ruined my hair. I looked like Monica from friends, circa 1998 and a 50 year old news woman had a love child, and I am 28 years old. I got on Kari's book almost immediately after I left the other salon and she fixed it. SHE FIXED IT! She really is a miracle worker and I will never sit in anyone else's chair again!