My stylists name was Merr. She is the older lady that works here. I went in just to get a trim. My hair was a mess going in, very curly and tangled and clearly needed to be washed. She was going to just spray it down and cut it. I had to suggest that she wash it and condition it because it will be easier to get through it. She says okay and proceeds. As shes washing my hair, my whole face is getting soaked, she didnt seem to care that it was bothering me. So i wiped my face off and she continued. I got back to the chair and she put all my hair on one side and showed me how much she was cutting off, i told her that was fine. She hacked her way thru my hair. Literally. After she was done i asked her to blow dry and straighten it. She was clearly annoyed at my request. After it was dry, she straightened it....barely. My hair was all poofy and wavy and frizzy. Didnt look professional or decent looking. My hair is all layered and completely uneven. I made it clear i wasn't happy with how it looked and i even told her i would just straighten it better when i got home... moral of the story. The lady was not professional, untalented at just straightening hair...i think that may be the most simplest thing. But she did not do a good job.