Now that I have my money back, I can share what the salon at Ulta Beauty did to my hair. I went in for a color and trim with Sarah on Saturday and arrived home alarmed to find several large chunks of my hair had somehow been chopped off. If you know me, you know I have always had long hair, and cut it short back in the summer of 2015. I have been growing it back out for over two years and I'll now have to start over. It may seem superficial and like it's "just hair", but it's one part of myself that I actually love and find beautiful. This was my first hair appointment since my baby was born over 18 months ago, and I ended up with this. I was first offered a small partial refund, but ended up getting a full one today after speaking to several different employees. The money won't make my hair grow back any faster, and unfortunately the mistakes are so drastic its unable to be "fixed", so it is what is. It will grow back, I just want to share this so others can be aware of what happened so they don't have to get their hair messed up too. It took a long time to get my hair back to the length I wanted.