Ulta Beauty

Ulta Beauty

4.3 Google Review
9623 Mentor Ave, Mentor, Ohio, 44060, United States
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Google Reviews



Leslie Hathaway
Oct 7, 2018
I don't come here often, and when I stopped in this past Thursday afternoon, i remembered why. I was looking for new makeup products and came here for some help. I entered the store and roamed around for about 20 minutes. Not one employee approached me to greet me or ask if I needed help. There were at least 3 girls on the sales floor. I finally just left without purchasing. This happened to me before at the beginning of the year. Guess I will just spend my money elsewhere.

Kimberly Nagle
Sep 13, 2018
When I first started coming to this store the service was great the employees were helpful now the last few times I've come to this store the service seemed non-existent. I stood for a while in the aisle in plane invision of several employees who were helping other people, no one acknowledged my presence.Not even a "We'll be th you in a moment" so finally I saw a girl towards the back of the store which I asked if she worked in the salon or up front too and her response was I work everywhere what do you need? I explained to her what I was looking for over the isles of makeup she finally approached me. I felt like I was pulling her away from something and it was just a bother for her to help me which ended up being very quick and she went back to what she was doing. Then upon checkout I had a second encounter with her when she had to come and correct something on the register which took a long time for her to get there.Come to find she was the manager ( Sarah I believe was her name) & when the woman she was helping asked her asked her how she was doing she responded with well "I'm something" I found that to be a snarky answer to a nice question from a customer who have been waiting at least 5 minutes or so. Anyway I did not feel welcomed and I think you need to review how your managers are leading your team. One bad apple can spoil a whole bunch!!

Caitlin Kawalec
Oct 5, 2018
This place gives me a headache everytime I walk in, which had been several over many years. Very messy shelves, always out of items, extremely disappointing. I was shopping for over 30 minutes my last trip and could not get anyone to help me. No shopping bags when you walk in, so you end up trying to balance a ton of makeup in your hands. Lines to check outare ALWAYS terrible! I go here to see products in person that I'm unsure about ordering online and I always regret it... Sorry Ulta, but you're a hot, expensive mess.

Nicole Armour
Apr 24, 2018
I love this place!! Everyone is always so nice & very helpful. They will take the time to help you get the right color.

Sharlyn Sherman
Apr 19, 2018
Love the store. Don't understand the issue with opening more than one checkout lane, it does not matter the amount of people in line. But I did get to hear all about the 3 young women's weekends that work there. They stood near the checkouts, just talking.

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pmToday
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm

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