Arrived in time for an appointment with a client, I watched someone sit in the chair while the stylist chased around kids for 30 minutes until she finally came over and started on her hair. Then another appointment came in for the same stylist who proceeded to tell the client "1 more minute" the poor woman sat here for 40 minutes in the lobby. Then, the stylists proceeded to talk about other employees and coworkers in a negative light. Terrible service, NOT professional at all.