My girlfriend and I came in today for what was our first and sure to be last time. I got the "Gentleman's Pedicure", and she got a spa pedicure. She also asked for a french manicure. For starters, the technician did not do any sort of cuticle care during the pedicure. There was no warm towel afterwards, and she did not dry either of our feet after she was finished. This was not either of our first pedicures, so we were both well aware of standard procedure. During my girlfriend's manicure, she did not properly prepare for the manicure, or wash the hands before starting. Not only that, but she also did not trim her nails, she simply just filed them down, which was not what was asked for. Also, speaking of things not asked for, my girlfriend wanted a french manicure and had picked out the specific shade she wanted. The technician changed it without consulting her, telling her that SHE HAD to change it because the color originally picked wouldn't look right on her fingers. AND THEN to top it off, she got white all over my girl's fingers, without cleaning it off. It looked like a toddler painted her nails. She also smudged one finger and failed to fix it. They were uneven and was the worst manicure shes ever gotten. The salon itself looked nice on the interior, but service itself was lacking. Will never be back.