Update: 5/15/2019 the owner Sher called to see if she could fix my problem or refund. I accepted the refund. She has been helpful.
My husband purchased a $70 gift certificate for Valentine's day, which would cover me a set of nails and pedi. I called to make an appt and the gal answering said that the nail lady, Angelina Maul wasn't taking new clients. I explained I had a gift certificate and she said that Angelina would call me back to schedule. She called and I again explained about the certificate. My appt was for 3 weeks out for a gel manicure. Day of appt I show up 10,mins early. Angelina was thrown off that I was there, asking what I wanted again. I showed her what I wanted and she suggested something else. So, I just went with the sparkly pink gel manicure. Not exactly what I wanted, but it was good. I tipped 10 on top of my 35 charge. We scheduled for May 16th, a week,after her vacation to Hawaii. (I learned of this as we chatted)
I called today, the day,before my appt to reschedule. Lane who answered took then phone to Angelina and I could hear her say, there is a lady who wants to change her appt on the phone, very sarcastically. Angelina answered and sounded annoyed. I explained who I was and what I needed. She said well I don't have you down. In fact I don't even remember your name. (Funny I have the business card and gift certificate she hand wrote me) she proceeded with and there is,nothing on Thursday either. No sorry. No let's see if I can get you in. Nothing. I said okay, and she said yeah,nothing in the books. I was so,astonished I just said, okay,good bye then. Now I sit with a useless 25 certificate that i will never give to anyone because I wouldn't recommend them to anyone. The worst customer service ever.