MasterCuts

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3.1 Google Review

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1444 NW Garden Valley Blvd ##120, Roseburg, Oregon, 97470, United States

(541) 672-6257 www.mastercuts.com/locations/or/roseburg/mastercuts-roseburg-valley-mall-haircuts-3779.html

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Google Reviews

Jennifer McLemore

Jul 3, 2018

If I could give less than 1 star I would. I took my 13 yr old daughter there who has hair almost to her buttom. She is going back to school soon and wanted a new style. We checked in promptly taken back. Several people walked in shortly after our arrival. The stylist asked her what she wanted, and she responded, " a long layered look". The lady seemed in a hurry and rushing to get us out of there. She didn't even wash or wet her hair. She said it was easier to cut dry. She cut it straight across, blunt. No blending or trying to make it look natural. Plus it wasn't even straight and we tipped her $10. And upon checking the website noticed all haircuts come with a head massage shampoo and conition. And following the hair dresser will advise the customer how to care for the new style at home. Yeah right.....

Ryan Sanders

Jan 13, 2018

Worst customer service I have ever experienced. I went a few weeks ago to get my hair cut and got a blond lady about 45-50 who seemed to be short tempered and just in a hurry. Sighing while cutting my hair. I really didn't think much of it, assuming everyone has a bad day. However last night we took my stepson to get his hair cut and got the same lady. Wow, she was rude! Making comments like "....well I am not going to do the same hair cut five times..." So this 13 year old kid, who was already nervous to get his hair cut and change his appearance, was very uncomfortable with the tension she was causing. Again she was sighing and just seemed to hate her job. This is the last time I will ever go back to this place. Kids have enough trouble worrying about their appearance without people like this making it worse.

Robert Cashman

Apr 12, 2018

I went to get a medium fade went home looked in the mirror and I look like I got a haircut four days ago. untrimmed not faded right. Cant even put a part in my hair because she did such a slopy job you think for 20 dollers you wouldnt have to come home and re trim around your ears.

paityn

May 12, 2018

I asked for a layered trim, and I ended up getting a horrible straight across, dry cut. I didn’t really like the lady who did my hair either, very demanding & treated everyone like they were a waste of time

Katalina Hightower

Jan 21, 2018

Completely terrible. Experience. Ask3d for what is shown in the first photo, stylist immediately criticized my choice saying my hair would be too think and I'd need to hot iron it. Stylist then cut my hair, added multiple layers in the back which clearly aren't pictured in the shown photo except maybe one short layer on the botto.. On top of it, I paid full price for the cut that supposedly includes hampoo and condition and the lady didn't even wet my hair, and then refused to style it afterwards when asked. Yes my hair was very bad before the cut, but all off my damaged hair was cut off leaving mostly healthy hair after the disappointing haircut. I then had to walk around finishing my errands with goofy hair that looked horrendous because it wasn't styled and I like an hour away so it's not like I could fix it and go back out. One star. Disappointing cut, and paid for services that did not even happen. I've never had such a bad haircut experience in my life..