I got a balayage from Chaltu, and enjoyed a pleasant conversation and a hella good head massage. In the end, the balayage ended up not being exactly what I wanted, but Chaltu insisted that if I wasn't happy with the result, I should come back in and allow her to "fix" it for free. She ended up squeezing me in two days later (on her birthday!), and after a better description of what I was looking for, she was able to make some adjustments (free of charge, as promised), and now I'm very happy with the outcome! I wish I could remember the name of the girl at the desk, but she was super sweet too. She was very understanding as I scheduled a "fix" appointment, and she asked me several times if I needed anything both days I was there. Over all, I was very impressed with how my situation was handled. I would definitely come back!