This is about my latest experiance at the 4037 Union Road St. Louis, Missouri 63129 location. I came in today to get a double MVP. After signing in, there wer two folks ahead of me, an elderly gentleman and another younger fellow. I felt there was a problem to begin with when the stylest at the first station on the left as you enter the work area, kept looking around the corner. I have a hard time believeing it takes over 30 mintues to do a cut. That's not the main issue but should be concern to you. The problem is this. The young lady I suppose who was in charge, left after I arrived 10 minutes earlier to go to the bank. She returned about 20 minutes or so later. During her absence, the stylist finished with the elderly gentleman he paid his bill, he left then she disappeared. In the meantime, the other stylist, a young blond haired lady, finished her cutting. I should have been next. What happened was another gentleman came in, registered, and was almost immediately taken for his cut bypassing me all together. The stylist I first mentioned ( first station on left) was still working on the gentlemen she had since before I came in. The young lady who had left earlier returned after going to the bank. I asked her if she knew how long she had been gone. She replied, about 15 minutes. I told her it was was more like 30 minutes. I then told her I didn't appreciate being bypassed after waiting for as long as I did. She offered at that point to cut my hair only after they were confronted with this. I said no, I left and went elsewhere. I generally go to this location to get an MVP cut. After this, I'll have to seriously reconsider. Thank You