I've been to this salon a couple times in my life. But I've just recently discovered why this salon already as a bad rating as it is. I literally sat for 4 to 5 hours, waiting as it wasn't very busy. I understand that it was gonna be long. But the fact that I came first and then other customers, who came in and and stated they'll come back an hour and still they took them (when they returned) and ignored us? I literally stared at them the whole time and they acted as if we customers never existed and just enjoyed their little friendly talks and talks. They took so long to finish such a simple haircut as well since they were trying to multitask and also have long conversations with the customers. When we notified that we came first and wondering why they ignored us, they just stated that these people came first.... but yet we were sitting there the whole time...