My 3 year old son HATES getting his haircut. I mean, I’m talking shaking, crying, screaming... So we usually let him get until his hair has arat tail. So we decided to give it a go today and just assumed it would go as always which is terrible. We got there and waited less than the 20-25 minutes they quoted us at, and my son had a total meltdown. But Michelle pulled out every idea she could. She was letting him play with “her” toys, gave him a cool “cape”, and talked about all his favorite shows to get him to even sit down and he was still crying. She asked him a lot of questions very nicely and got him to tell her what he was afraid of. He told her he didn’t want to be itchy, so she gave his dad some “magic powder” to take care of him in case he got itchy. And he totally calmed down. They talked the whole time and she was so sweet. His hair looks great and he was actually HAPPY that we went. I told him I wanted to get my hair cut by her, and he responded with “no, that’s MY Michelle.” I seriously couldn’t be happier. A+ on her part. She was wonderful with my son and I will take him to her next time. Best hair cut experience ever. If you have a toddler that’s terrified and need someone extra patient, go to MICHELLE!!!!