Three stars is generous. Victoria lacked both confidence and expertise--she cut my hair so timidly that I was unable to see any hair cuttings on the floor--I asked her repeatedly to please cut more off, showing her photos from my phone, explaining exactly what I wanted, pointing out what I wanted cut and in what manner. "Yes, ma'am" was her only utterance. I finally gave up--she was inscrutable. She spent most of an hour sectioning off portions of my hair, winding and unwinding, combing and separating, clipping and unclipping. A pretend haircut. The last 20 minutes was spent blow drying. A $37 indifferent wash and blow dry, and hard sales pitch for their shampoo.