Absolutely horrible place, DO NOT GO HERE! I called in advance asking for a hair straighten, trim and wash. They told me that's fine and I can walk in...I walked in, told them SPECIFIALLY REMEMBERING I NEEDED A STRAIGHTEN and she said okay it'll be a 45 minute wait...came back and the lady said "it's almost 5:30 and this will take an hour and a half" she told me all they had in the computer was "a cut" I specially pointed out the women who put that in the system and she said "oh it was a busy day, I must have forgot" like don't you think because it was YOUR mistake, THE COMPANIES! You could stay over and do it? Horrible communication and service in that place; never been to a more dysfunctional salon.(I also have proof on my call list, calling them in advance) Now I see why they're rated so low...I decided to give it a chance and I guess that's why they have the lowest ratings in the area, in comparison to other salons. Definitely won't be returning/ telling others about this place.