First experience was pleasant. My second visit to the hair salon not so much. My stylist took another customer and left the color on my hair longer than it should be left. She also left me in the shampoo area on my own for about 15 minutes. luckily another stylist found me and finished washing my hair. When I mentioned to her about trimming my ends ( which she offered to do when I arrived at my appointment) she exclaimed " your ends don't really need to be trimmed". She also acted put out when I wanted my hair dried. This is all because she took a highlighting job on in the middle of my appointment. I think scheduled appointments should get priority over walk-ins. Odd how she mentioned that she wanted to do all these things until she was pressed for time. Extremely unprofessional.