If I could give no stars, I would. The Manager, Hong, cut my 5 year old son's hair. It was supposed to be a flat top, however she shaved his whole head and left short bangs in the front. He looks ridiculous. I'm not sure if she messed up and just decided to shave the whole thing??? My son even asked if he could wear a hat to school be at he was so embarrassed. When I called to complain (since my husband's the one that took him,) she basically said she did what she could and didn't care how it turned out. Luckily, his hair grows fast. We won't ever be returning to a Fantastic Sams.
I will say that the lady that cuts my husband's hair does a great job every time. She's partially deaf, and is THE SWEETEST lady. Every time she cuts his hair perfectly! Unfortunately, due to the manager we won't be returning.