I have nothing good to say about this salon or its owners. I was a new client. I grew tired of bad cuts & hoped to get what I was going to pay for. It was a $60 cut.
I have Multiple Sclerosis, & heat sensitivity is a huge problem. I told Dwayne I just needed it ALL to go into a low ponytail to keep it off my neck, & that he could layer it below the ponytail. I have very poor vision, & without my glasses I can't see at all what is being done while it's being cut.
He then blew it dry with a diffuser, making it curly, which I told him was fine but added that I NEVER blow it dry because my arms get weak if I hold them up for very long. I had suffered a terrible bout of alopecia the previous fall, the result of an MS drug I'd been taking. He sold me a kit by Nioxin, with shampoo, conditioner & a serum in it, as well as a styling gel by Nioxin, all to help with thinning hair. That totalled $65.
I can only wash my hair about once weekly. It's hard & hurts to hold my arms up, as I said. I soon realized I'd not likely use the products often enough for them to be very effective. I never even opened them, & planned to return them for a refund. I live in another town.
Two & a half months later I was in the area, so I took the products back. Dwayne said "It's been too long, so you can't get your money back, but we can give you a service instead". I was disappointed, but I scheduled an appointment for 10:00 on a Thursday & gave them the products back. (There was no return policy posted anywhere or printed on my receipt, by the way.)
I arrived for the appointment @ 10:00 & there was a lady in his chair getting a cut. Dwayne was joking to her how "sometimes Debbie books a client without allowing enough time before the next one"...all while he was looking right at me! It was another half hour before he finished with her. When I was called over I began by telling him again why I returned the products. He interrupted me by saying repeatedly "we're not here to talk about products! I'm not going to talk about products"! It was bizarre. He seemed VERY uptight, even angry. Debbie said "I told him you just couldn't afford the products & that's why you returned them".
Then I told him that the 1st cut was not right, & it took several weeks before it was all long enough to fit into the low ponytail that is my style. When he finished with the cut, he asked, "Do you want to just leave with it wet in a ponytail like you said you do at home?" By then I was so uncomfortable, I agreed. It was so short, I had to pull hard but got it all in the ponytail. I couldn't wait to get out of there! Before I left, Debbie added "now you can wait six more months before it needs to be cut again!" Again, bizarre...
Later that day, I took the ponytail out & looked at the back. I was horrified to see that he'd cut a section in the center way shorter than the rest! So, he got his revenge for my complaint about the 1st cut, he got $65 worth of products back, he didn't dry or style it which is supposed to be included with the $60 cut, but he also treated me so badly that I was sure to never return! Debbie had "poor-shamed" me with her last comment anyway, I felt.
Needless to say, I was embarrassed & felt ashamed that I'm on disability & unable to afford frequent, expensive haircuts. I'd give them a very negative MINUS TWO rating if possible, one for each.