Intrigue by Colour Salon & Spa

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4.1 Google Review

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11398 Bandera Rd #204, San Antonio, Texas, 78250, United States

(210) 682-4247

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Christina Leal

Dec 21, 2017

Great service and I love my hair. I wanted full high lights and, by my sister's recommendation, I contacted Amber. She was very sweet and attentive. I will be definitely going back to her!

Ilse Cardenas

Aug 15, 2017

I came in looking for sterling at first and they stated she didn't know where she was located at since she left, so I saw Deray. She was a real nice girl. I just didn't get what I asked for ! I payed so much money and even went back after speaking to the owner. I payed some more and this time I was left with ugly freaking pieces of blonde. I called the owner and left her 2 messages and she didn't even call me back or care. Her name is Brenda by the way. I will never go back. I have spent more than $300&+ and they want me to pay $280 just to add more highlights. They are ridiculous! Do not waste your money here. I have always payed big bucks for my hair and this place will never get my service again.

Matthew Woodcock

Jul 1, 2017

Two weeks ago Intrigue would have gotten 5 stars from me because of my stylist. The salon has gone downhill but I get so many compliments on my hair I would have still rated it five stars. Today they get 1. My stylist told me she was changing salons but wasn't sure when. We all know this happens all the time. But instead of Intrigue calling to say my stylist was no longer there they call to "reconfirm" my appointment conveniently omitting the part they told my stylist to leave when she tried to give two weeks notice. I had to ask TWICE who my appointment was with when they called to "reconfirm." It was a young, nervous girl calling me. Afte asking twice who I was booked with she could barely get out my stylist is no longer there and they had taken it upon themselves to move me to another stylist. When I asked her why I was rebooked with another stylist and not consulted ahead of time she even more nervously asked did I want to rebook. I asked for the manager who tried to explain it as a "miscommunication." A miscommunication is a misunderstanding. There was ZERO miscommunication. It was a planned, blatantly misleading call to "reconfirm" an appointment which in reality no longer exists. Had I not pushed the young girl who called they would have KNOWINGLY allowed me to arrive with no prior knowledge some stylist I've never seen before was booked to take scissors to my hair. Intrigue changed hands about a year ago. Since that time there has been a ton of turnover to include a wonderful, on top of it scheduler. They also changed booking software which either didn't book me at all or my time would be different from the original time I booked. I go every two weeks since I have short hair. What I've witnessed in this past year is turnover, incompetent booking, and now flat out lying. I hope every wonderful stylist at Intrigue follows my stylist out the door and finds a place where there is competent but more importantly HONEST management. To the manager I spoke with last night- Shame on you for leaving that phone call to a young girl who you knew would have to deal with people like me. Grow some integrity and take care of your people. Clients and employees alike.

Amanda B.

Mar 5, 2016

I love Intrigue and it has become my new home away from home salon. I haven't found a salon in San Antonio as classy, reasonably priced and staffed by such talented and friendly stylists. Intrigue services my entire family! Sterling does a beautiful job on my colors and deep conditioning. She also keeps my daughters hair trendy and beautiful; one with an angled bob and the other long layers. My husband also goes for his trim and beard shave! We love Intrigue!

K Vela

Jun 18, 2015

After reading all the good reviews on here, I thought I would find a nice place to make my hair salon since moving to this lousy city. I was wrong. They are money-hungry and want to charge for every thing they possibly can. I am no stranger to nice salons, I lived in Phoenix for years, but they just took it too far. I asked for Natasha after reading the reviews on here. She was nice enough, but I felt as though I were just another head of hair to talk to. She didn't seem to really listen AND communicate well with me. She just didn't seem 'present.' This led to my great disappointment and loss of money that was a gift; as I am a broke grad school student at the moment. While the cut she gave me was great, the lightness of the highlights was not at all what I'd expected. I even commented to her that they usually leave them in longer and she replied it must be new products that work faster these days. I've been getting highlights for over 10 years and have never had a more disappointing result! As I've always understood, if the customer is not satisfied with the result, a fix can be made at no charge. They refused to do this unless I paid AGAIN, albeit half-price. I found this to be a complete rip-off. I do not wish to be unfair (unlike them) and will mention that they did discount me some on the service prior to the unexpected results, but I still feel very wronged and robbed. I was willing to go back and give them a second chance (as in--not write this negative review) and after speaking to some one there a week later who told me the owner, Liz, would be back the following week and would call me then. It's been 2 and a half weeks since she was supposed to return and never bothered to call back to rectify the situation. I am completely disappointed. It was supposed to be an end-of-the-semester/haven't-had-my-hair-done-since-my-baby-was-born treat for me and it was completely ruined by this greedy pretentious salon. They try to make themselves seem prestigious and classy, but in truth, they are plain and simple thieves. Stay away unless you are a millionaire and don't care.