If anyone walks in and they give you an operator named Sarah do not use her! First off she did a lousy job washing my hair, I had to ask her to completely rinse the shampoo out. Secondly, she had no idea how to cut hair. I ended up telling her to stop and get me another operator before she was going to completely ruin my hair. I have never had to ask for someone else to take over. I realize that she was new, but I don't see how she could have ever passed her operator exam. I tried to give her a break but I was actually in tears. The manager took over and did an excellent job. I would use her again. I don't like to give bad reviews but I would not want anyone to have their hair messed up.