Made an appointment for my Son and I at 10:30 am. The Asian lady, who was very nice told us to come back at noon. We went back at noon. Still busy with the same people waiting. We left and returned at 2:00pm. The same lady said oh, maybe come back in a while. She muttered something about the other stylist. So, we spent the whole day waiting around for nothing! We are now looking for someone else to cut our hair AND........ We will NEVER return to this place! Don't waste your time. They don't really care. My son and I did end up finding a place called City Barber. They have several locations. It is more money and I recommend an appointment. City Barbers is THE best cut and experience. They have a great App. that you can use to look up locations AND make you appointment at well as pre pay it you would like.