So very disappointed. A referral to a stylist at Calm from my daughter's mother in law. We texted back and forth and compared our schedules. I told her that Thursday was difficult but she proposed a Thursday at 3:30. Since i was overdue for a cut and had an important meeting the next day, I said yes. Fast forward to the day of the appointment (set 10 days earlier) ...my daughter has emergency surgery and I have been down in Provo all day. I have this appointment in PG. It is inconvenient but I make it...I committed to her, I didn't give 24 hours cancellation and I have an important meeting and need a cut desperately. I get there 15 minutes early, tell them my name and who my appointment is with. Thirty minutes later, the receptionist tells me that she isn't there (wouldn't she have known that when I walked in and gave her my details???) and that she is on the phone and wants to talk w/ me. "Gee, I'm sorry. I must not have written down the appointment. If you don't ever want to come back, I understand." What stylist isn't always looking to build loyal clientele? I walk out without so much as an apology from anyone at the salon. Their cavalier attitude and lack of consideration for my time really floored me. I won't be back, ever, under any circumstances.