Alicia is amazing! She is truly the best! She is the most patient stylist I have ever seen. I brought my daughter in with little hope. Her extremely long hair was in tangles of knots. I had tried everything. The best I hoped for was some advice, maybe a few conditioning treatments and more than likely a very SHORT hair cut! I even told Alicia that I understood it may take several trips and I could work on it at home. To my amazement, Alicia didn't criticize us or make us feel bad for the condition of my daughter's hair. She went right to work and even though it took a lot of time and there were a lot of other customers, Alicia worked fervently and patiently. My daughter said she had the most gentle hands. It never even hurt!!!! While there are experts in every field, I believe Alicia is an expert in hers. When you trust your hair or anything else with "an expert" you expect results. That doesn't always happen, but it sure did today! I am AMAZED with the results. My daughter could pose for a before/after photo! Thank you! Thank you! Thank you! My daughter says she wishes she could give Alicia and this Great Clips a billion STARS!