My experience was amazing. I was looking to get a keratin treatment on my hair before my birthday on a Monday, so Thursday night I was scrambling to find somewhere that fit my schedule and wasn't ridiculously expensive. I got a call back Friday morning saying she could fit me in at 4 which was perfect. I got there and she was so friendly, offered me water and candy! It was a clean salon, she explained the extra charge for my hair bc I do have extremely long hair, but I didn't mind because I was prepared to spend a good amount. She trimmed my hair perfectly, and all the while we had a great conversation and she even gave me free earrings as a birthday present! I walked out extremely satisfied and I will be back in the future. My hair turned out incredible and I'm very happy with it!