As someone who is skeptical of bad reviews online, please take this review with great consideration. I saw an overwhelming amount of great reviews for Kim and this salon, and there was a fantastic Groupon for new customers. I immediately booked with Kim, and horribly regret it. While it's obviously she is good at what she does, I unfortunately did not get so lucky with my experience. She did not understand what I wanted at all, but by the time I realized that, it was too late. I asked that she touch up my roots only, and then had a panic attack as she began to pull the color through my entire head. The color she used is a permanent color. I cannot get this horrible, rust orange color out of my hair after visiting two salons to correct the color. On top of this, Kim, turned me backwards from the mirror, so I could not see what was going on which I thought was extremely weird. She also used a straight razor on my hair for the cut, which has left my hair incredibly weak, and I find more broken hair that I ever have before. Please use caution when visiting this salon. I'm so terribly disappointed with the services I've received and don't believe I will be able to get this color out for some time.