My desire is to frequent black owned businesses; however, sometimes it is not possible. Had an appointment for lashes today, went there before time of appt. The young lady who did my lashes the last time did a wonderful job, so I returned. I get there 10 minutes before my appointment, the woman sitting at the front desk, stated, she will be with you. Then 4:00 comes around, and the lady tells me she is on her way. I was surprised, “on her way?” I thought she was in the shop. It was getting closer to 15 minutes after. I told the lady that if the young lady is not here by 15 minutes after, I would need to leave. I planned this appt around another event. The lady told me that if you are going to get a full set, it would take 2hrs. That is not what the appointment booking stated and it did not take more than an hour two weeks ago. When a customer has an appointment, the customer should not be waiting for the the person who is providing a service to show up. That is not the type of business. I want to deal with! I would rather deal with a professional business and pay 200.00 for lashes and be seen on time than pay 125.00 for unprofessionalism. I will never visit this business again. I am a professional business woman, with no time to wait around, when I have made an appointment with the intent of purchasing a service. She did not even apologize; that speaks volumes about a business. I Would not recommend if you expect a professional experience.
Very dissatisfied and disappointed!😬