Ulta Beauty

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4.0 Google Review

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9600-U Main Street #Suite U, Fairfax, Virginia, 22031, United States

(703) 426-5313 www.ulta.com/stores/fairfax-va-178

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Google Reviews

Alex L

Mar 5, 2022

THE WORST. Booked a hair appointment. 30 minutes later the stylist still hadn't even seated me. What is the point of an appointment if you don't honor the times. People are busy and have things to do. Previously loyal customer- I won't be back. There are hundreds of salons to choose from. The stylist and manager were both extremely unapologetic and didn't seem to care.

Thikra Ahmed

Jun 3, 2022

I didn’t like the treatment I did at the salon today, when I visit the salon two days ago, one of the staff told me that my hair need a treatment it’s call olaplex , and she told me that they will put the treatment on my hair for 45 minutes and after that my hair will be healthy, when I did the treatment today and asked her if the treatment will change the hair color, she asked other lady if ( the deep conditioner) change the hair color. The process take 15 minutes only , because they put me a deep conditioner and not olaplex and they charge me for the olaplex which is more expensive. The treatment was less than the normal conditioner I use at home 👎🏻👎🏻👎🏻

Amanda Parker (ArtistAParker)

Nov 19, 2021

Products always seem fresh to me. I love that you can try out the hair dryers. Prices need checking for some items. I like this place though, it's reliable.

G Msd

Jan 19, 2022

I started going to that location since October 2020 when I started working in Fairfax. The service was always great until one person ruined my last experience at this store on January 14th 2022. I stopped by to return some items I purchased online and the cashier was cold, had atitude and seemed mad for processing a return. She was a white girl with long dark hair and long disgusting nails. Please remind your employees that the returns won’t affect their pockets. Also it was almost time to close the store and I didn’t know the closing time had changed to one hour earlier. I always went there in the end of my shift after 7pm and the store used to close at 8pm. But she insisted on saying that those hours were holiday hours. The store used to close at 8pm since before I started going there in 2020. But yeah, one bad experience can ruin the image of a business. Train your employees to have better customer service. I worked in retail for over 5 years and know how tiring it can be. But it’s not the customers’ fault you’re tired or having a bad day. Don’t like what you do? Do like I did, change jobs.