Ulta Beauty

Claim Salon

4.0 Google Review

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Fairfax, Virginia, 22033, United States

(703) 222-6060 www.ulta.com/stores/fairfax-va-239

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Google Reviews

Trang Truong

Apr 4, 2019

Just had to give a quick shout out to the employees for great customer service! I came here looking for my favorite dry shampoo but they unfortunately were out. One of the girls (who's name I regret not getting) told me they could have it shipped to me for FREE. I usually hate being "that person" but everyone was so nice about it. William was really patient and friendly and I appreciate him taking the time to help me. Also his highlight and nails were ON POINT. Seriously love Ulta!

Whitney Anyanwu

May 4, 2019

Lots of options and the store was clean and organized but many nyx foundation testers did not work, were very clogged. Also I couldn't find brushes well and although I walked around half the store, 4 of the free associates didn't come to help. Same problem when looking for brush cleaner, until I went into the higher end section, one associate came to help but of course led me to the expensive brand cleaner and didn't offer any other types after it wasn't the type I was looking for. The cashier ended up helping me in the end. I don't know if I will go back to that location often, the majority of the staff could do better.

Mariel Lally

Mar 28, 2019

If possible I would put NO stars for this Ulta. Yesterday I walked into the store to return a skin care product that was recommended prior, and literally BURNED the skin off of my face. Prior to returning I decided to go look at other skin care products to exchange it for. As I was looking down the isle, an associate who I unfortunately did not get a name for approached me asking to help. I said no, and then two minutes later she came over and proceeded to ask me "Do you need a moisturizer for your dry skin or something for your acne?". Completely inappropriate for her to say such a thing. You are a beauty store, not my dermatologist. At this point, I just grabbed an item and stormed off toward the checkout counter so I could leave the store. At the register, I was greeted by the cashier "Gabrielle" who then lectured me about the product I was returning and trying to give me more skin care tips. I am grateful for skin care tips, but I had already picked out a product that I had used in the past and just wanted to purchase it. Gabrielle then proceeded to ring up that new item and say to me, "This product will work great to get rid of this" and then pointed on HER face in the exact spot I have a blemish. I find it so inappropriate and demeaning that Ulta would employee and allow their employees to be disrespectful to customers. You do not point out others blemishes. If I had said "I need something for this dry skin or this pimple," then proceed to acknowledge my blemish. If you want people's business, you need to have HR come in and give a lesson on how not to offend customers. I will never step foot into this store again and will be taking all of my business to Sephora.

Sherry Hibbs

Apr 27, 2019

Lots of brands all in one place. Prices are pretty standard, but they have decent sales.

Amenda Peterson

Dec 12, 2018

I like this store. Everytime for the past 4 times,my interaction with the employees were very helpful. I'm hoping it always stays this way. They have helped me find the products pretty quick and I had my toddler with me and they were understanding of him and even tried playing with him. That was really nice of them.