Terrible customer service. Avoid Brittany Jenrette at all costs!
I went to Brittany Jenrette for a ballayage. What I got instead was my entire hair dyed except the roots. The only part of my hair that was still my original color was about 2 inches of roots, with a stark line all the way around my head where the uniform lighter color started, so that it looked like I had gotten my whole head dyed a couple months ago and let it grow out. Brittany assured me that the dyed parts would fade back to my original color a bit after a few washes (which didn't make sense to me , because how can it fade to darker?? but she's the "ballayage expert", so I took her word for it). After following Brittany's directions for hair care for a couple weeks, and it became clear that my hair was not going to magically fix itself I reached out to Brittany via email (the only way to contact her) and told her I wasn't happy with my dye job, and asked what we could do to fix it. She never responded. I waited