I made an appointment online, this is the first chance I've had in YEARS to go out and get my hair done because I have small kids and it's hard to get away. I can't even express how excited I was to do this. came in a few minutes early because I respect people's time and was told my stylist would be in shortly. I don't mind waiting so I sit down, while I'm waiting at least 3 stylists were standing at the front desk chatting for the majority of the time. After sitting there for over half an hour one of them comes over and says that my stylist had called in and she hadn't realized that and asked if I wanted to reschedule. I asked if there was someone else that could do it since they all seemed to be free and she said no. It happens but it was just really disappointing and I wish I hadn't sat there for over half an hour before someone decided to say something to me.