I’ve been going here for a few years now (and I’ve never had the heart to correct my stylist’s pronunciation of my name past the first few times). It was good in the beginning because I would get the lightness I asked for. All I ask for is that my hair to be turned into a light brown from its dark brown (almost black natural color) through all over color, balayage, highlights, whatever.
The results have been extremely disappointing this whole entire last year, and I’ve stuck it out this long thinking it would start being good again each next time I go in and because it’s always hard finding a good stylist. I bring in pictures for visual aide and stress that it’s never light enough every single time, but I still end up with a dark-medium brown head of hair that I didn’t ask for. The little baby lights don’t do enough.
Additionally, I get told that the toner being put in my hair will only temporarily darken my color and will wash out, but it sticks around until it’s time to go back in again in 6 weeks, and, once again, I’m stuck looking at hair I didn’t ask for.
Occasionally, I’ve also been told that a longer time slot would need to be booked out next time to get all the processing I want done or that a multi-step process will be required, but no one bothers to set that up for me for the next time. Once, I left the salon teary-eyed because I had just spent $200+, said I wasn’t thrilled with the result, and was told I could come back in 2 whole months to have it fixed for a discount. I accepted but don’t think I should have and gone somewhere else, but I didn’t want to fork out another $200 for someone else right after already spending money. This last time, I chose not to voice my dismal because now I know that nothing will be done to improve and have given enough chances.
The techniques they use here are the newest and trendy, but it’s hard to stay positive when it feels like they aren’t doing their best to make you happy. I wouldn’t mind if someone prompts me to set up a multi-step process next time I come in so that I can get the color I want, but no one has taken the initiative to schedule something like that for me.
It makes me sad to write this about Lavish because my stylist is a sweet person and it started out good, but it hurts to continue spending hundreds at a place that has been leaving me really disappointed for a while now. I won’t be returning.