When I found out my daughter had lice, I panicked. I immediately tried to get in touch with Lice Knowing You. It took me several hours and many phone calls later to get in contact with anyone. They told me the federal way clinic wasn't open that day, and so we looked into the Seattle location. Then, all of a sudden, the federal way clinic had openings for that day (even though they were supposedly closed). Anna did a great job checking everyone in the family, as well as treating my daughter. Before we even left the clinic, we scheduled my daughter's recheck.
Fast forward to today, the day of the recheck. We had a 9 am appointment. Five other families were here at the same time. The clinic was closed. Someone finally came at 9:30, saying her boss told her there were no appointments until then. This office can't get it straight as to when they're open, when they're not, if there are appointments, etc.