I had an appointment at 9 am and I walked in 5 minutes early. I wasn't sure if they were open and was greeted by the adjacent company which was a spa in the same building. They told me to sit in the spa lounge. I've never been here before and I waited about 15 minutes before my appointment with Leanne, the owner, started. I got a deva cut and I really loved it. She was very informative about how to use the products and the technique. The only complaint I have is the I think I was kept under the dryer a bit long because my scalp started to get really dry and itchy and my stylist was not in the room at the time. I'm giving four stars because of how the haircut turned out but I would've liked to start on time.