My wife and I had one of the worst experience during our last visit. We made an appointment a week ago for a 3:00pm haircut. We then confirmed our appointment at 2:30pm, 30min before the appointment. I took time off work to drive my wife there and arrived at 3:08pm. A bit late because my wife was in her 36th week of pregnancy and also the weather was bad. However, when we talked to the front desk, we were told that they could only wait for 5 min and we were now about 10 mins late so she had to confirm if my wife could get her haircut. Indeed there was no other customers waiting other than a gentleman who had just finished his haircut. We were told to wait a bit so we sat there and wait and listened to the two stylists talked to each other in Korean for 12 mins. My wife then asked if she could get her haircut today at 3:20 and we were told that we had to reschedule it! We then left the place. Around 30 mins later after we left the place, we got a call from them to apologize about their behavior but it was way too late. We will never come back again!