Had purchased a Groupon for a hair cut and deep condition at a good price. Making an appointment over the phone was pretty simple and I was able to make a date a little over a week out with the stylist offering the Groupon. They offer you coffee or tea (and the coffee is actually pretty good) which is nice and everyone I encountered was very friendly. I didn't have anything specific in mind for how I wanted my hair cut, so I told the stylist that I wanted some layers, a fair amount cut off (I only get my hair cut once or twice a year) but to keep the bulk of the length hitting below my shoulders, and my bangs trimmed. She nailed it! I even gave her a tip equal to over 30% of what I paid for the whole visit. I love my cut and am considering returning to get it colored. The only reason I'm giving it 4 stars instead of 5 is I thought the "deep conditioning treatment" was going to be a little more than just a heavy high end conditioner applied after she shampooed my hair prior to cutting it.