Ulta Beauty

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4.1 Google Review

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1010 Giant St, Morgantown, West Virginia, 26501, United States

(304) 284-0005 www.ulta.com/stores/morgantown-wv-551

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Google Reviews

Taylor

Jan 15, 2018

Absolutely infuriated with this location/employees. Believe me, I have already submitted a complaint with Ulta, but I have to vent. Let me start by saying I am a premium Ulta rewards member (meaning I have spend stupid money with this company). All my beauty products come from Ulta, because to me, they offer better deals than Sephora. I went the other day to purchase three things: shampoo/conditioner (they are having a great liter sale), brush cleaner, and a leave-in conditioner. When they only had the shampoo and not the conditioner of what I wanted, I asked an employee if it would be located somewhere else/in the back. Without even checking, she told me "we only have the shampoo". So the non confrontational person I am said "No problem, I'll grab this other kind" (no biggie). I then found a leave-in product I've never used before, but the tag said "spend $25+, get a free 1 oz. leave-in conditioner", so I figured cool, I'll buy the $26 leave-in, and get a free oz. I grab my brush cleaner and go to check out. The woman who checks me out (Elizabeth) seemed a little standoffish, but hey, I get in moods sometimes too. As she is checking me out, she notices I have a gift card and tells me I can go ahead and swipe, so I do. However, I also had a $3.50 off coupon screenshotted on my phone, pulled up, and ready to go. I showed her the coupon, and she says "I can't use that because you already swiped your gift card". Well hunny, you TOLD me to swipe the gift card. She doesn't offer to void the transaction, etc. So again, I take a deep breath and pay the remaining balance. I then see that she didn't add the free 1oz of leave-in product (the reason I was willing to try a new brand). I mentioned it, and she says "I'll have to see if we have it in stock" (HUH?). So she checks some paper (I'm assuming to make sure I'm not lying) and gets the 1oz for me. I don't think I should have to remind employees of the deals their store is offering. I was made to feel completely stupid and unappreciated. I get that I was in your store the second you probably unlocked the doors that morning, but it was 10am, and I spent over $70 this trip alone. I unfortunately will probably be making the remainder of my Ulta purchases online from now on. Waiting on shipping/delivery time is worth it to avoid those nasty employees. Sorry Ulta, I love you, but you need to hold your employees to higher standards. disclaimer: Only gave 1 star because I had to choose in order to post.

Valerie Michels

Jan 27, 2018

I will never come back to this store again. The employees were very rude and refused to use my coupon I had on my cellphone, but would not explain why. They followed me around the store and made me feel like a criminal. Need new employees.

jessica staton

Nov 23, 2017

This is the rudest bunch of people I've ever met! I went in on black Friday and was treated like a thief and had my things taken from me, supposedly to be held behind the counter for me, even after saying no thank you this manager took them anyway! When I went to retrieve them they were magically gone! And of course the items I showed up early to get were out of stock by then! I was completely embarrassed and left the store extremely upset! I shop there 3 to 5 times a week but now I will never shop there again!

DanTawnya Roman

Nov 14, 2017

Nice organized store with unique products and many samples to try but the prices are astronomical!

Kayla Smith

May 8, 2017

I went to Ulta Beauty for a trial run on my wedding makeup application. Thank goodness I did. The foundation was way too dark. The lady that did the makeup told me it was too dark, but instead of starting over she simply added layers upon layers of light powder. My shirt was covered in the powder by the time I made it to my car. Nothing was blended in, and you can see all of the patches in these pictures. I took these pictures in the parking lot a few minutes after getting into my car. I will NEVER recommend going there for makeup application. I feel bad for leaving this review since the lady was so nice, but I don't think she did her best. I also feel like it was a waste of money, and I would not wear this makeup to a wedding or even outside of my house.