I went to Hope for a color correction. I had gone to another salon for balayage (my natural color on top gradually getting blonde towards the ends) To correct what ended up being a bad highlight job, Hope did a reverse balayage. So she colored my roots with my natural hair color and gradually blended it towards the blonde. The blending looked great but unfortunately my hair didn't take to that color and turned a brassy orange at my roots. Everyone at Mint was super friendly and understanding and I went back to have it corrected. Again my hair didn't take. So I went back again and Caroline the owner had a plan to have Hope do micro highlights and lowlights to break up the root area. Fortunately my hair is less brassy, but not back to my natural color. It was nice knowing that Hope and Caroline were going to do what they could to fix my hair. I was a bit confused that I was charged for this correction (charged for the first visit, not charged the second visit, charged the 3rd visit) So basically I paid twice for the outcome I hoped to get at the first visit, that is why I gave 4 stars instead of 5. I wouldn't have gone back to have it corrected had I known I'd be charged again. But overall happy with Mint Salon.