Mandy ruined my daughter's hair. She didn't take a strand test before highlighting it even though she knew there was a possibility that henna or some other "natural" color may have been used. Her hair turned orange and green. Then colored it again, then buzzed it off. Then charged her for all the extra services. My daughter has been crying for days. My daughter called her to tell her how unhappy she was and Mandy brushed her off.