I booked an appointment for a trim today, because I have an event this weekend. I arrived before my appointment time, which was 1:00. I was told that my appointment was scheduled for Monday, and the stylist they booked me with wasn’t even there today. They didn’t offer any alternatives, so I left, and will NEVER go back again. The receptionist didn’t even apologize. And I was ready to book my Daughter’s wedding with them!! I called Moxie Salon, and they had an opening, so I went there and I’m so happy I did. Friendly, accommodating staff, great stylist and I booked my daughter’s wedding with them. Very unhappy with Entourage.....they were wrong and unprofessional.