I am new to Calgary and haven't had my hair done in a salon in 5 years, but I decided to bite the bullet and went to the Eveline Charles salon in CORE to have my hair done before an important job interview. I went for a ombré refresh and Janice took me on as her last client of the day.
Long story short, the colour didn't turn out the way I think either of us had really expected. She saw this on my face and gave me the opportunity to express my feelings about it without making me feel uncomfortable or rude (where I would have actually just gone home and cried!).
She worked with me to find the best possible solution to the problem and instead of trying to pass the responsibility, she fully accepted that she needed to do something different. Janice and the lovely receptionist, both stayed till well past the salon and mall were shut to make sure everything was perfect.
My hair looked lovely as a result, and Janice herself looked so much happier to see I loved it. In fact, as I left the salon, I passed a man on the street who told me how wonderful my hair looked (you literally couldn't have planned it any better). Janice was an absolute professional and I really appreciated the time and effort she put into fixing her mistake. I will absolutely being going back to her when my hair next needs doing and would recommend others to see her too.