I wanted my hair dyed in 2 hours and it's my first time dying it with my natural black hair with lots of stray whites. I told them I didn't want the roots dyed but to blend my white hair which Sarah did a great job. I curled my hair the night before and she was very accommodating because she worked around the curls. She is super nice and sweet, even managed to dye it less than two hours and allowed time to cut, wash, dry and straighten my hair.
If you want your hair treated very gently, this isn't the place for you. They are fast and efficient, but are also nice. She doesn't up sell and gives natural DIY alternatives.